INTERNATIONAL SHIPPING INFORMATION
International Shipping Costs & Times
Stock is shipped from South Africa. All in-stock online purchases are shipped worldwide within 5-20 working days. You will receive a tracking number on your purchase once it has left LeneArtStudios for delivery. You must provide a physical address for delivery.
As far as possible, LeneArtStudio carries or subsidises the cost of delivering goods to your chosen address. You as the buyer however, are solely responsible for all fees, taxes or duties associated with getting the goods into your country. Either a courier service or your port authority will contact you if necessary. In the case of our Premium Prints this is not necessary if you live in the region of our fulfilment centres in the USA, Canada, Australia, and the Netherlands.
Import Taxes & Duties
Please note that while many countries do not place import fees on art works, the client, and or chosen recipient, is responsible for all local import duties and sundry charges which may occur due to your country's import laws. Please seek advice from local experts if you require more information.
Oil Painting Preparation Times
All original works are in-stock. Packaging or crating for delivery takes 1-2 days before they are shipped.
Art Print Preparation Times
All art prints are made according to your purchase specifications. For that reason, depending on your selection, prints are produced within 2-10 days before they are shipped.
*LeneArtStudio reserves the right to withdraw its offer of free shipping at any time.
SOUTH AFRICAN SHIPPING INFORMATION
Local Shipping Costs & Times
All in-stock online purchases are delivered in South Africa within 2-4 working days for free. You must provide a physical address for delivery.
Oil Painting Preparation Times
All original works are in-stock. Packaging or crating for delivery takes 1-2 days before they are couriered.
Art Print Preparation Times
All art prints are made according to your purchase specifications. For that reason, depending on your selection, prints are produced within 2-10 days before they are couriered.
RETURNS & REFUNDS
Cancellations
Cancellation of orders before they have been shipped will attract a 5% administration fee to cover bank costs.
Out of Stock
In the unlikely event that a placed & paid for order cannot be fulfilled, LeneArtStudio will refund the client in full within 30 days.
Damaged Goods
All stock is shipped from LeneArtStudio, and/or representative fulfilment centre, securely packaged and in pristine condition. Should goods arrive damaged, the following policy will be followed:
For all original products
The client should photograph the damage and email it to within 24 hours of receipt. If restoration seems likely, the client may return the product (at their own cost) and an attempt will be made to restore the work to its original condition. Once completed it will be reshipped to the client (at no further charge). If restoration is not possible, the client will either be refunded or they may request a different work of the same value to replace the damaged one, this option must be negotiated with LeneArtStudio considering the differing limitations of each case.
For all non-original art works and products
The client should photograph the damage and email it to within 24 hours of receipt. If it is determined that the art work or product need replacement, the client may then return it (at their own cost) within 72 hours of receiving the goods. On receipt a replacement will be shipped back to the client (at no further charge).
TERMS AND CONDITIONS OF WEBSITE USE
In the general interests of every user, our site is subject to certain terms and conditions. If you visit or shop at our store LeneArtStudio, you are choosing to accept these conditions, so please read them carefully. Our Shipping, Returns and Refund Policy also form part of the Terms and Conditions of this website. LeneArtStudio reserves the right to change these terms and conditions at any time without prior warning.
Customer privacy policy
LeneArtStudio shall take all reasonable steps to protect the personal information of users. For your protection no information will be given out or sold under any circumstances. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
Payment options accepted
International payment may be made via PayPal or using our partner payment gateway. Alternatively, South African clients may make an Electronic Fund Transfer (EFT) into Lené Pienaar's bank account, the details of which will be provided as needed.
Copyright
All content included on this site - such as images, music and audio clips, text, graphics, logos, buttons, and digital downloads - is the property of LeneArtStudio (Lené A. Pienaar) and is protected by South African and international copyright laws. All rights reserved. No unauthorised use or reproduction is permitted.
Our responsibility
LeneArtStudio takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Your Responsibility
If you use this site, you are responsible for maintaining the confidentiality of your account and password. You also agree to accept responsibility for all activities that occur under your account or password. LeneArtStudio attempts to keep the information on this website as up to date, complete and accurate as possible. We do not however take legal responsibility for errors found on the site. Should your product not be satisfactory on arrival, your only remedy is to return it in unused and undamaged condition within 48 hours of receipt. All comments left on this website should be made with the kind consideration of other users. LeneArtStudio reserves the right to refuse service, terminate accounts or cancel orders in our sole discretion.
Country of domicile
This website is governed by the laws of South Africa.
Variation
LeneArtStudio may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Lené A. Pienaar, based in South Africa trading as Lené Art Studio.